1 Year Warranty
mediaXtreme offers a 1 year warranty for all electronic products without exception.
If items are defective for non-artificial reasons within one year (from the date of arrival), customers can send them back for free repairs. Disassembly, misuse, fall or any other artificial factor caused the damage, then the item has a voided warranty.
mediaXtreme will cover some or all handling fee for the repair and replacement of a component that was shipped with a defect (motherboard and display are not within the scope of this free repair policy).
mediaXtreme advises each customer to read the following regulations carefully before starting their purchase.
DOA (defective items upon arrival)
Customers must inform us within 2 days if items are defective upon arrival, including if the outer packaging has broken or is out of shape. Immediately file a case and get a paper proof with a stamp from the shipping company.
Email us with detailed images that show defective items, package situations and case number or paper for proof. With the case number, we will quickly confirm the incident and obtain compensation from the shipping provider.
We will send you a new replacement or we will give you the full refund for the defective item. In this situation, we may ask you to return the defective item before we send you a new one, if it is of high value.
The outer packaging is in good shape, while the inside is broken.
Immediately send us some pictures of the package and defective items.
After confirmation, we will ship out a replacement or give you a full refund.